DD AC Repair Center - Service Booking System
Streamlined appointment scheduling and improved customer service response time
Overview
Developed a website with appointment booking system for AC repair services
Problem
Customers struggled to book AC repair services, often facing long wait times and confusion about service availability. The business lacked an efficient scheduling system.
Constraints
- Real-time availability checking
- SMS/Email notifications for appointments
- Mobile-friendly for technicians
- Service history tracking
Approach
Built a service booking platform with scheduling, service tracking, and customer management. Integrated automated notifications for both customers and technicians.
Key Decisions
Real-time availability calendar
Prevents double bookings and shows customers immediate options
- First-come-first-served booking
- Manual confirmation process
Service tracking system
Keep customers informed about their service status
- Phone call updates only
- Email updates
Tech Stack
- PHP
- MySQL
- JavaScript
- Bootstrap
- Twilio API
- PHPMailer
Result & Impact
- 80% of appointmentsOnline Bookings
- 95% positive reviewsCustomer Satisfaction
- Under 5%No-Show Rate
Transformed the AC repair business with a modern booking system that improved efficiency and customer experience.
Tech Stack
Project Gallery
Learnings
- Real-time updates are essential for service businesses
- Automated reminders reduce no-shows significantly
- Mobile access for field technicians improves coordination
Project Details
DD AC Repair Center needed a modern way to manage their service appointments. I built a comprehensive booking system that transformed their operations.
Key Features
- Online Booking: Real-time appointment scheduling with available time slots
- Service Tracking: Live updates on technician status and estimated arrival
- Customer Database: Service history and preferences stored for personalized service
- Automated Notifications: SMS and email reminders reduce no-shows
- Admin Dashboard: Manage bookings, technicians, and services
- Analytics: Track booking patterns and popular services
Technical Implementation
Built with PHP and MySQL, the system uses JavaScript for real-time updates. Integrated Twilio for SMS notifications and PHPMailer for email communications.